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People skills / Thomson ,Neil.

Contributor(s): Material type: TextTextPublication details: New york Palgrave Macmillan. 2009Edition: 2nd edDescription: viii, 267p.; 22 cm. illISBN:
  • 9780333987469
  • 033987462
Subject(s): DDC classification:
  • 158.2 22
LOC classification:
  • HM 1106 .T46 2009
Contents:
An introduction to assertiveness -- The three-part assertion method -- Assertive rapport building -- Tactics for assertive rapport building -- Assertive curiosity -- Maximizing assertive curiosity in business -- From curiosity to understanding -- Etiquette: rules of the road for people skills -- Persuasion as a people skill -- Asking questions skillfully -- Assertive speaking -- Assertive listening -- Assertive ambition -- Maximizing results with assertive ambition -- Assertive conflict resolution -- Assertive conflict management and negotiation.
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Holdings
Item type Current library Call number Status Date due Barcode
Book Kenya Military Academy HM 1106 .T46 2009 (Browse shelf(Opens below)) Available KMA009900

"A Fireside book."

An introduction to assertiveness -- The three-part assertion method -- Assertive rapport building -- Tactics for assertive rapport building -- Assertive curiosity -- Maximizing assertive curiosity in business -- From curiosity to understanding -- Etiquette: rules of the road for people skills -- Persuasion as a people skill -- Asking questions skillfully -- Assertive speaking -- Assertive listening -- Assertive ambition -- Maximizing results with assertive ambition -- Assertive conflict resolution -- Assertive conflict management and negotiation.

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