People skills / Thomson ,Neil.
Material type:
TextPublication details: New york Palgrave Macmillan. 2009Edition: 2nd edDescription: viii, 267p.; 22 cm. illISBN: - 9780333987469
- 033987462
- 158.2 22
- HM 1106 .T46 2009
| Item type | Current library | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| Book | Kenya Military Academy | HM 1106 .T46 2009 (Browse shelf(Opens below)) | Available | KMA009900 |
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| HM 1033 .M 897 2000 Social psychology / A study guide to accompany Myers | HM1033 .Z37 2016 Understanding human behavior and the social environment / | HM1033 .Z37 2016 Understanding human behavior and the social environment / | HM 1106 .T46 2009 People skills / | HM1116 .R39 2011 Violence & society / | HM1116 .R39 2011 Violence & society / | HM1116 .R39 2011 Violence & society / |
"A Fireside book."
An introduction to assertiveness -- The three-part assertion method -- Assertive rapport building -- Tactics for assertive rapport building -- Assertive curiosity -- Maximizing assertive curiosity in business -- From curiosity to understanding -- Etiquette: rules of the road for people skills -- Persuasion as a people skill -- Asking questions skillfully -- Assertive speaking -- Assertive listening -- Assertive ambition -- Maximizing results with assertive ambition -- Assertive conflict resolution -- Assertive conflict management and negotiation.
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