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Service operations management : Improving service delivery /

Johnston, Robert

Service operations management : Improving service delivery / Robert Johnston and Graham Clark - 2nd ed. - London ; Prentice Hall , 2005 - xix, 496 p. : ill. ; 26 cm

It includes indexes

ISBN: 0273683675 9780273683674

Subjects--Topical Terms:
Management

LC Class. No.: HD9980.5 / .J647 2005

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Service operations management : Improving service delivery /