000			01637cam a2200337 a 4500
001			15705209
003			OSt
005			20250317115934.0
008			090420s2009 nyu 000 0 eng
010			_a 2009013970
020			_a9780333987469
020			_a033987462
035			_a(OCoLC)ocn310397802
040			_aDLC _cKenya Military Academy _dYDX _dVP@ _dDLC
050	0	0	_aHM 1106 _b.T46 2009
082	0	0	_a158.2 _222
245	0	4	_aPeople skills / _cThomson ,Neil.
250			_a2nd ed.
260			_aNew york _bPalgrave Macmillan. _c2009
300			_aviii, 267p.; _c22 cm. _bill.
500			_a"A Fireside book."
505	0		_aAn introduction to assertiveness -- The three-part assertion method -- Assertive rapport building -- Tactics for assertive rapport building -- Assertive curiosity -- Maximizing assertive curiosity in business -- From curiosity to understanding -- Etiquette: rules of the road for people skills -- Persuasion as a people skill -- Asking questions skillfully -- Assertive speaking -- Assertive listening -- Assertive ambition -- Maximizing results with assertive ambition -- Assertive conflict resolution -- Assertive conflict management and negotiation.
650		0	_aInterpersonal relations.
650		0	_aInterpersonal communication.
650		0	_aAssertiveness (Psychology)
650		0	_aCommunication.
700			_aThompson,Neil.
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2lcc _cBK _n0
999			_c20910 _d20910