| 000 | 00658nam a22002177a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20250306124046.0 | ||
| 008 | 250306b |||||||| |||| 00| 0 eng d | ||
| 020 | _a0273683675 | ||
| 020 | _a9780273683674 | ||
| 040 | _cKenya Military Academy | ||
| 050 |
_aHD9980.5 _b.J647 2005 |
||
| 100 | _aJohnston, Robert | ||
| 245 |
_aService operations management : _bImproving service delivery / _cRobert Johnston and Graham Clark |
||
| 250 | _a2nd ed. | ||
| 260 |
_aLondon ; _bPrentice Hall , _c2005 |
||
| 300 |
_axix, 496 p. : _bill. ; _c26 cm |
||
| 504 | _aIt includes indexes | ||
| 650 |
_2service industries _aManagement |
||
| 942 |
_2lcc _cBK _n0 |
||
| 999 |
_c20796 _d20796 |
||