000			00940nam a2200193Ia 4500
999			_c2019 _d2019
003			KE-NaNDC
005			20230128183356.0
008			100714s9999 xx 000 0 und d
050			_aTS156 _b.A94 1990
082			_a658.30-1 AT&T
100			_aAT&T (Augustus Donnell and Margaret Dellinger.)
245			_aAnalyzing Business Process Data : The Looking Glass.
260			_c1990 _bUSA, AT&T Quality Steering Committe.
440			_n12283
500			_a1 copy available on shelf 3
520			_aAnalyzing Business Process Data : The Looking Glass. When you collect and analyze data from your process, you gain an objective, accurate view of what is happening. The difference between what you are expecting and what you are getting becomes apparent. You see whether the process can provide what customers need, whether something has changed, and how yuo can improve.
650			_a600 Technology (Applied Sciences)
942			_cBK _2lcc