000			01825cam a22003494a 4500
001			13845368
003			OSt
005			20240610090411.0
008			050119s2005 enk bf 001 0 eng
010			_a 2005001556
020			_a0749443448
040			_aDLC _cDLC _dDLC
042			_apcc
050	0	0	_aHD38.15 _b.A76 2005
082	0	0	_a658.4 _222
100	1		_aArmstrong, Michael, _d1928-
245	1	2	_aA handbook of management and leadership : _bA guide to managing for results / _cMichael Armstrong, Tina Stephens.
246	3		_aManagement and leadership
260			_aLondon and Sterling, VA : _bKogan Page, _c2005.
300			_ax, 242 p. ; _c25 cm.
504			_aIncludes bibliographical references and index.
505	0		_aThe nature of management -- Leadership -- The role of the manager -- Managerial activities -- Approaches to management -- Making things happen -- Strategic management -- Systems and process management -- Self-development -- The process of change -- The context of change -- Change management -- Basis of customer service -- Approaches to customer service -- Achieving high levels of customer service -- Continuous improvement -- Quality management.
650		0	_aManagement _vHandbooks, manuals, etc.
650		0	_aLeadership _vHandbooks, manuals, etc.
700	1		_aStephens, Tina.
856	4	1	_3Table of contents _uhttp://www.loc.gov/catdir/toc/ecip056/2005001556.html
856	4	2	_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy0715/2005001556-d.html
856	4	2	_3Contributor biographical information _uhttp://www.loc.gov/catdir/enhancements/fy0835/2005001556-b.html
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2lcc _cBK _n0
999			_c16541 _d16541