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	1.	Customer relationship management: concepts and technologies. Francis Buttle by Buttle, Francis Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: India: Elsevier, 2009 Availability: Items available for loan: Defence Forces Training College (DEFTEC) (1)Call number: HF5415.5 .B88 2009 .c1. Place hold Add to cart (remove)
	2.	The customer learning curve : creating profits from marketing chaos / Karl Hellman, Ardis Burst. by Hellman, Karl Burst, Ardis Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chicago, Ill. : Mason, Ohio : American Marketing Association ; Thomson/South-Western c2004 Online access: Contributor biographical information Publisher description Table of contents only Availability: Items available for loan: Joint Command and Staff College (1)Call number: HF5415 .H3745 2004. Place hold Add to cart (remove)

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