A handbook of management and leadership : A guide to managing for results / Michael Armstrong, Tina Stephens.
Material type: TextPublication details: London and Sterling, VA : Kogan Page, 2005.Description: x, 242 p. ; 25 cmISBN:- 0749443448
- Management and leadership
- 658.4 22
- HD38.15 .A76 2005
Item type | Current library | Call number | Status | Date due | Barcode |
---|---|---|---|---|---|
Book | Kenya Military Academy | HD38.15 .A76 2005 (Browse shelf(Opens below)) | Available | KMA005542 | |
Book | Kenya Military Academy | HD38.15 .A76 2005 (Browse shelf(Opens below)) | Available | KMA005543 |
Includes bibliographical references and index.
The nature of management -- Leadership -- The role of the manager -- Managerial activities -- Approaches to management -- Making things happen -- Strategic management -- Systems and process management -- Self-development -- The process of change -- The context of change -- Change management -- Basis of customer service -- Approaches to customer service -- Achieving high levels of customer service -- Continuous improvement -- Quality management.
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