NDU-K Library Catalogue

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A handbook of management and leadership : A guide to managing for results / Michael Armstrong, Tina Stephens.

By: Contributor(s): Material type: TextTextPublication details: London and Sterling, VA : Kogan Page, 2005.Description: x, 242 p. ; 25 cmISBN:
  • 0749443448
Other title:
  • Management and leadership
Subject(s): DDC classification:
  • 658.4 22
LOC classification:
  • HD38.15 .A76 2005
Online resources:
Contents:
The nature of management -- Leadership -- The role of the manager -- Managerial activities -- Approaches to management -- Making things happen -- Strategic management -- Systems and process management -- Self-development -- The process of change -- The context of change -- Change management -- Basis of customer service -- Approaches to customer service -- Achieving high levels of customer service -- Continuous improvement -- Quality management.
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Holdings
Item type Current library Call number Status Date due Barcode
Book Kenya Military Academy HD38.15 .A76 2005 (Browse shelf(Opens below)) Available KMA005542
Book Kenya Military Academy HD38.15 .A76 2005 (Browse shelf(Opens below)) Available KMA005543

Includes bibliographical references and index.

The nature of management -- Leadership -- The role of the manager -- Managerial activities -- Approaches to management -- Making things happen -- Strategic management -- Systems and process management -- Self-development -- The process of change -- The context of change -- Change management -- Basis of customer service -- Approaches to customer service -- Achieving high levels of customer service -- Continuous improvement -- Quality management.

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