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	1.	Total Quality Management and Operational Excellence Text with Cases. by Oakland, John S Edition: 4th ed. Material type: Text; Format: electronic Publication details: Florence : Taylor and Francis, 2014 Availability: Items available for loan: National Defence College (NDC) Library (1)Call number: HD62.15 .O173 2014. Place hold Add to cart (remove)
	2.	Total quality managemnt:text with cases. John S.Oakland by Oakland,John S Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Jordan Hill,Oxford: New Delhi: Butterworth-Heinemann, 2003 Availability: Items available for loan: Defence Forces Training College (DEFTEC) (2)Call number: HD62.15 .O25 2003 .c1, ... Place hold Add to cart (remove)

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