TY  - BOOK
AU  - Richardson, Martin
TI  - The people management clinic: Answers to your most frequently asked questions 
SN  - 1854183915
AV  - HD31 .M29396 2006
PY  - 2006///
CY  - London
PB  - Thorogood Publishing Ltd.
N1  - it includes summary( p. 215)
ER  -