TY - BOOK AU - Bedell, Gene TI - 3 steps to yes: the gentle art of getting your way SN - 0609807196 AV - BF637 .P4 .B34 PY - 2000/// CY - N.Y. PB - Three Rivers Press KW - 1. Persuasion (Psychology) 2. Communication -psychological aspects. 3. Influence KW - Y N1 - N ER -