Bedell, Gene 3 steps to yes: the gentle art of getting your way. - N.Y.: Three Rivers Press, 2000. - 241p.; 21cm N ISBN: 0609807196 Subjects--Topical Terms: 1. Persuasion (Psychology) 2. Communication -psychological aspects. 3. Influence Subjects--Index Terms: Y LC Class. No.: BF637 .P4 / .B34