TY  - BOOK
AU  - Buttle, Francis
TI  - Customer relationship management: concepts and technologies
SN  - 9788131219850
AV  - HF5415.5 .B88
PY  - 2009///
CY  - India
PB  - Elsevier
KW  -  Customer relationship
KW  - Relationship marketing
KW  - Customer relations
KW  - Customer services
KW  - management
KW  - Y
ER  -