Buttle, Francis <br/><br/>
Customer relationship management: concepts and technologies. 
Francis Buttle 
 - 2nd ed. 
 - India:  Elsevier,  2009. 
 - xix,500p.: 
<br/><br/><label>ISBN: </label>9788131219850 1856175227 
<br/><br/><label>Subjects--Topical Terms: </label><br/> Customer relationship    <br/>Relationship marketing<br/>Customer relations<br/>Customer services--management 
<br/><br/><label>Subjects--Index Terms: </label>Y 
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .B88