"LOVELOCK, CHRISTOPHER H." "MANAGING SERVICES : MARKETING, OPERATIONS AND.................." - "NEW JERSEY" "PRENTICE-HALL" "1992" - "XVI; 472P.: 23CM" "N" ISBN: "0-13-561572-0" Subjects--Topical Terms: 1. SERVICE INDUSTRIES - MANAGEMENT. Subjects--Index Terms: "Y" LC Class. No.: HD9980.5 / .L68