TY  - BOOK
AU  - Bank,John
TI  - The essence of total quality management
SN  - 9780135731147
AV  - HD62.15 .B36 1992
U1  - 658.5/62 20
PY  - 1992///
CY  - New York
PB  - Prentice Hall
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -