TY  - BOOK
AU  - "Smith, Captain Bob"
TI  - Fire up your communication skills: get people to listen , understand , and give you what you want
SN  - "81-309-0035-1"
AV  - P90 .B63
PY  - 2005///
CY  - New Delhi
PB  - Viva Books Private Ltd.
KW  - 1. Interpersonal communication
KW  - "Y"
N1  - "N"
ER  -