"Smith, Captain Bob" Fire up your communication skills: get people to listen , understand , and give you what you want. - New Delhi: Viva Books Private Ltd., 2005. - 315p.; 22cm "N" ISBN: "81-309-0035-1" Subjects--Topical Terms: 1. Interpersonal communication. Subjects--Index Terms: "Y" LC Class. No.: P90 / .B63