Kline, John A. Listening effectively : achieving high standards in communication / John A. Kline. - Upper Saddle River, N.J. : Prentice Hall, c2003. - xiii, 78 p. : ill. ; 24 cm. - Prentice Hall NetEffect series . - NetEffect series. . Includes bibliographical references and index. ISBN: 0130488410 LCCN: 2002030346 Subjects--Topical Terms: Listening.Attention.Interpersonal communication. LC Class. No.: BF323.L5 / K55 1996 Dewey Class. No.: 153.6/8