TY  - BOOK
AU  - Stein,Mark
AU  - Ernst,Dennis J.
TI  - Resolving conflict once & for all: a practical how-to guide to mediating disputes 
SN  - 0965642909 (pbk.)
AV  - BF637.N4 S73 1997
U1  - 303.6/9 21
PY  - 1997///
CY  - Louisville, KY
PB  - Harmony House
KW  - Negotiation
KW  - Conflict management
KW  - Mediation
KW  - Interpersonal conflict
ER  -