Burgess, Heidi. <br/><br/>
Encyclopedia of conflict resolution / 
Heidi Burgess and Guy M. Burgess. 
 - Santa Barbara, Calif. :  ABC-CLIO,  c1997. 
 - x, 356 p. ;  26 cm. 
<br/><br/>Includes bibliographical references (p. 327-341) and index. 
<br/><br/><label>ISBN: </label>0874368391 9780874368390 
<br/><br/><label>LCCN: </label>97008637  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management--Encyclopedias.<br/>Dispute resolution (Law)--Encyclopedias.
<br/><br/><label>LC Class. No.: </label>HM136  / .B783 1997 
<br/><br/><label>Dewey Class. No.: </label>303.6/9/03