@book{23675,
	author = {Nierenberg, Juliet. and Ross, Irene S.},
	title = {Negotiate for success :},
	publisher = {Chronicle Books,},
	year = {2003.},
	address = {San Francisco :},
	url = {http://www.loc.gov/catdir/enhancements/fy0722/2002041590-d.html}
}