@book{23663,
	author = {Hiles, Andrew.},
	title = {The definitive handbook of business continuity management /},
	publisher = {Wiley,},
	year = {c2011.},
	address = {Hoboken, N.J. :},
	edition = {3rd ed.},
	url = {http://www.loc.gov/catdir/enhancements/fy1101/2010039910-b.html}
}