The virtual reference desk :  creating a reference future / 
Edited by R.David Lankes, eileen G.Abels ,Marilyn Domas White and Saira N.Haque. 
 - London :  Facet ;  2006. 
 - 226 pages. 
<br/><br/>includes index. 
<br/><br/><label>ISBN: </label>9781856045667 
<br/><br/><label>LC Class. No.: </label>Z 711.45  / .V57 2006