TY  - BOOK
AU  - William H.B and Joseph D.Patton.
TI  - Service management: principles and practices 
SN  - 87664373X
AV  - HF 5415.5 .B54 1978
PY  - 1978///
CY  - U.S.,A
PB  - Instrument society of america 1978
N1  - includes index
ER  -