TY  - BOOK
AU  - Murphy,Kevin J.
TI  - Effective listening: hearing what people say and making it work for you 
SN  - 0553052128
AV  - HD30.3 .M87 1987
U1  - 658.4/52 19
PY  - 1987///
CY  - Toronto, New York
PB  - Bantam Books
KW  - Communication in management
KW  - Listening
ER  -