Murphy, Kevin J., 1950- Effective listening : hearing what people say and making it work for you / Kevin J. Murphy. - Toronto ; New York : Bantam Books, 1987. - ix, 179 p. ; 22 cm. ISBN: 0553052128 9780553052121 LCCN: 86047893 Subjects--Topical Terms: Communication in management.Listening. LC Class. No.: HD30.3 / .M87 1987 Dewey Class. No.: 658.4/52