DR K.C Arora <br/><br/>
Total quality management / 
Arora K.C. 
 - New Delhi :  S.K.Kataria & Sons ;  2007. 
 - 1316pages. 
<br/><br/><label>ISBN: </label>9788185749990 
<br/><br/><label>LC Class. No.: </label>HD 62.15  / .A76 2007