TY - BOOK AU - Churchill,Gilbert A. AU - Peter,J.Paul TI - Marketing: creating value for customers SN - 0256125392 AV - HF5415 .C48 1995 PY - 1995/// CY - Burr Ridge, Ill. PB - Irwin KW - Marketing N1 - Includes bibliographical references (p. 655-674) and indexes ER -