Cost of poor quality :  Concept and applications / 
Edited by T P Rajmanohar 
 - India :  Icfai books ,   2008 
 - xii, 189 p. :  ill. ;  20 cm 
<br/><br/>It includes index 
<br/><br/><label>ISBN: </label>9788131417003 
<br/><br/><label>LC Class. No.: </label>HD47.4  / R8 2008