TY  - BOOK
AU  - Khanna, V. K..................[et al.]
TI  - TQM : planning, design and implementation
SN  - 8122422330
AV  - HD62.15 .T66
PY  - 2008///
CY  - New Delhi
PB  - New Age International (P) Ltd.
KW  - Total Quality Management
N1  - Includes bibliographical references
ER  -