TQM : planning, design and implementation. 
V. K. Khanna.........[et al.] 
 - New Delhi:  New Age International (P) Ltd.,  2008. 
 - xxviii,375p.: 
<br/><br/> Includes bibliographical references. 
<br/><br/><label>ISBN: </label>8122422330 9788122422337 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total Quality Management.
<br/><br/><label>LC Class. No.: </label>HD62.15  / .T66