TY  - BOOK
AU  - Lovelock,Christopher H.
TI  - Managing services: marketing, operations, and human resources 
SN  - 0135447011
AV  - HD9980.5 .M36 1992
PY  - 1992///
CY  - Englewood Cliffs, N.J.
PB  - Prentice Hall
KW  - Service industries
KW  - Management
N1  - Includes bibliographical references and index
ER  -