Managing services :  marketing, operations, and human resources / 
[compiled by] Christopher H. Lovelock. 
 - 2nd ed. 
 - Englewood Cliffs, N.J. :  Prentice Hall,  1992. 
 - xvi, 472 p. :  ill. ; 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0135447011 0135615720 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.
<br/><br/><label>LC Class. No.: </label>HD9980.5  / .M36 1992