TY  - BOOK
AU  - Oakland,John S.
TI  - Total quality managemnt:text with cases
SN  - 8181479912
AV  - HD62.15 .O25
PY  - 2003///
CY  - Jordan Hill,Oxford: New Delhi
PB  - Butterworth-Heinemann
KW  - Total quality management
KW  - Case studies
N1  - Includes bibliographical references and index
ER  -