Oakland,John S. <br/><br/>
Total quality managemnt:text with cases. 
John S.Oakland 
 - 3rd ed. 
 - Jordan Hill,Oxford: New Delhi:  Butterworth-Heinemann,  2003. 
<br/><br/> Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>8181479912 0750657405 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Total quality management--Case studies.
<br/><br/><label>LC Class. No.: </label>HD62.15  / .O25