TY  - BOOK
AU  - AT&T
TI  - Process Quality Management & Improvement Guidelines
AV  - HD31 .P76 1987
U1  - 658.30 AT&T. 
PY  - 1987///
PB  - USA, AT&T Publication Center.
KW  - 600 Technology (Applied Sciences)
N1  - 1 copy available on shelf No.2
N2  - Process Quality Management & Improvement Guidelines.  Through this book , Alice an her friends illustrate an approach to managing our work that can help put an end to "Painting the roses red." The guidelines, show us how to develop and maintain processes that will, from the putset, yield products and services customers want. They teach us to do things right the first time or, in the language of our metaphor, to plant red roses.
ER  -