TY - BOOK AU - Cartin,T.J. TI - Principles and practices of TQM SN - 0873891538 AV - HD62.15 .C364 1993 U1 - 658.5/62 20 PY - 1993/// CY - Milwaukee, Wis., White Plains, N.Y. PB - ASQC Quality Press, Distributed by Quality Resources KW - Total quality management N1 - Spine title: Principles & practices of TQM; Includes bibliographical references (p. 231-234) and index ER -