Total Quality Management : Theory,Concepts and Practice /
Material type: TextPublisher: Cham : Springer International Publishing : Imprint: Springer, 2014Edition: 1st ed. 2009Description: vii, 284 p: illlContent type:- text
- computer
- online resource
- 9789966343444
- 658.4092 23
- HD 62.15 .M317 2009
Item type | Current library | Call number | Copy number | Status | Date due | Barcode |
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Book | Defence Forces Training College (DEFTEC) | HD006215 O25 02003 | HD62.15 .O25 2003 (Browse shelf(Opens below)) | C1 | Available | 9146/12 | |
Book | Defence Forces Training College (DEFTEC) | HD006215 O25 02003 | HD62.15 .O25 2003 (Browse shelf(Opens below)) | C2 | Available | 9147/121 | |
Book | Kenya Military Academy | HD62.15 .O25 2000 (Browse shelf(Opens below)) | Available | KMA006782 |
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HD00605 U5 S74 01994 | HD60.5 .U5 .S74 1994 Business, government and society: a managerial perspective text and cases. | HD006215 02008 | HD62.15 2008 The essence of total quality management / | HD006215 O25 02003 | HD62.15 .O25 2003 Total Quality Management : Theory,Concepts and Practice / | HD006215 O25 02003 | HD62.15 .O25 2003 Total Quality Management : Theory,Concepts and Practice / | HD00625 H57 02009 | HD62.5 .H57 2009 Entrepreneurship. | HD00625 S25 02009 | HD62.5 .S25 2009 Entrepreneurship simplified. | HD00625 T56 01990 | HD62.5 .T56 1990 New venture creation: entrepreneurship in the 1990s. |
Includes bibliograhy references
Ch 1 Quality Management and Performance in the Hospitality Sector -- Ch 2 TQM as an Action-Based Management Philosophy -- Ch 3 An Application of SERVQUAL Model in Terms of Chaves -- Ch 4 Management by Process -- Ch 5 Eco-Management and Audit Scheme -- Ch 6 The Use of Information on Quality Related Costs in Portuguese Companies -- Ch 7 Process Approach, Quality Management and Key Business Results -- Ch 8 Quality Management Systems and the use of High Involvement Human Resource Management Practice -- Ch 9 Implementing Multiple Management Systems -- Ch 10 Interdependence and Relationship of the Principles and Practices in Total Quality Management -- Ch 11 Student Perception of Quality in Higher Education Institutions -- Ch 12 A New Methodology Based on Genetic Algorithms to Increase Quality and Performance in Currency Markets.
Featuring case studies from the industrial and tourism sectors, this book provides an interdisciplinary perspective on the effect of total quality management on business and innovation strategies. The principles of Total Quality Management (TQM) have been widely researched and analyzed as an essential tool for businesses to compete in a globalized economy. This book presents the latest research on the applications of TQM across different functions such as customer service, human resources management, and cost control. It demonstrates how the utilization of TQM tools, such as the SERVQUAL model, Eco-Management and Audit Scheme (EMAS), High Involvement Practices (HIWP), and the EFQM excellence model, impacts a firm's performance, enhances productivity and innovation, and reduces cost, thereby allowing them to compete more effectively in the global market. Building on the extensive literature on the relationship between TQM and business performance, the authors argue that quality acts as a powerful competitive tool that companies should embrace in their corporate strategy. By promoting activities that result in greater efficiency, improved control and management of the organization (internal quality), firms can achieve significant improvement in customer satisfaction, employee satisfaction, social impact and business results (external quality) and exceed expectations in these areas.
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