Includes bibliographical references (p. [155]-162) and index.

Part 1. The context: The demand for evidence -- Getting to grips with impact -- The research base of the work -- Part 2. Evaluating impact: Putting the impact into planning -- Getting things clear: objectives -- Success criteria and impact indicators: how you know you are making a difference -- Making things happen: activities and process indicators -- Thinking about evidence -- Gathering and interpreting evidence -- Taking stock, setting targets and development planning -- Part 3. Back to the issues: Where do we go from here?

This book is an essential tool for practising library and information service managers and policy makers in the field.--Back cover.