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Conflict Resolution : Mediation tools for everyday worklife /

Dana,Daniel

Conflict Resolution : Mediation tools for everyday worklife / Daniel Dana. - New York : Mc Graw Hill,New york 2001 - xii, 169 p. :

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Conflict Resolution.Provides specific mediation skills and managerial tools for successfully preventing,managing,and resolving workplace conflicts.

ISBN: 0071364315

Subjects--Topical Terms:
Conflict management.
Mediation.
Interpersonal conflict.

LC Class. No.: HD42 / .D358 2001

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Conflict Resolution : Mediation tools for everyday worklife /