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Conflict resolution : mediation tools for everyday worklife /

Dana, Daniel.

Conflict resolution : mediation tools for everyday worklife / Daniel Dana. - New York : McGraw-Hill, c2001. - xii, 169 p. ; 23 cm. - A briefcase book .

Includes index.

ISBN: 0071364315 (acidfree paper)

LCCN: 00065383

Subjects--Topical Terms:
Conflict management.
Mediation.
Interpersonal conflict.

LC Class. No.: HD42 / .D358 2001

Dewey Class. No.: 658.4/053

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Conflict resolution : mediation tools for everyday worklife /